Arrow Wood Products is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.  This Statement of Privacy applies to the Arrow Wood Products’ website and governs data collection and usage.  By using the Arrow Wood Products’ website, you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION
Arrow Wood Products collects personally identifiable information such as your email address, name, home or work address or telephone number.  Arrow Wood Products also collects anonymous demographic information which is not unique to you such as your postcode.
There is also information about your computer hardware and software that is automatically collected by Arrow Wood Products.  This information can include your IP address, browser type, domain names, access times and referring website addresses.  This information is used by Arrow Wood Products for the operation of the service, to maintain quality of the service and to provide general statistics regarding use of the Arrow Wood Products’ website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Arrow Wood Products’ public message boards, this information may be collected and used by others.  Note, Arrow Wood Products does not read any of your private online communications.
Arrow Wood Products encourages you to review the privacy statement of websites you choose to link to from Arrow Wood Products so that you can understand how those websites collect, use and share your information.  Arrow Wood Products is not responsible for the privacy statements or other content on websites outside of the Arrow Wood Products and Arrow Wood Products’ family of websites.

USE OF YOUR PERSONAL INFORMATION
Arrow Wood Products collects and uses your personal information to operate Arrow Wood Products’ website and deliver the services you have requested.  Arrow Wood Products also uses your personally identifiable information to inform you of other products or services available from Arrow Wood Products and its affiliates.  Arrow Wood Products may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Arrow Wood Products does not sell, rent or lease its customer lists to third parties.  Arrow Wood Products may from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you.  In those cases, your unique personally identifiable information (email, name address, telephone number) is not transferred to the third party.  In addition, Arrow Wood Products may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Arrow Wood Products and they are required to maintain the confidentiality of your information.
Arrow Wood Products does not use or disclose sensitive personal information such as race, religion or political affiliations without your explicit consent.
Arrow Wood Products keeps track of the websites and pages our customers visit within Arrow Wood Products in order to determine what Arrow Wood Products services are the most popular.  This data is used to deliver customised content and advertising within Arrow Wood Products to customers whose behaviour indicates that they are interested in a particular subject area.
Arrow Wood Products’ websites will disclose your personal information without notice, only if required to do so by law or in the good faith belief that such action is necessary to; (a) conform to the edicts of the law or comply with legal process served on Arrow Wood Products or the site; (b) protect and defend the rights or property of Arrow Wood Products; and (c) act under exigent circumstances to protect the personal safety of users of Arrow Wood Products or the public.

HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies (Google Analytics) to identify which pages are being used.  This helps us analyse data about web pages traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies.  Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.  You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.  Alternatively, you can opt out of a third party vendors use of cookies by visiting the Network Advertising Initiative opt out page.

SECURITY OF YOUR PERSONAL INFORMATION
Arrow Wood Products secures your personal information from unauthorised access, use or disclosure.  Arrow Wood Products secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.  When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

CHANGES TO THIS STATEMENT
Arrow Wood Products will occasionally update this Statement of Privacy to reflect company and customer feedback.  Arrow Wood Products encourages you to periodically review this Statement to be informed of how Arrow Wood Products is protecting your information.

CONTACT INFORMATION
Arrow Wood Products welcomes your comments regarding this Statement of Privacy.  If you believe that Arrow Wood Products has not adhered to this Statement, please contact Arrow Wood Products at sales@arrowwoodproducts.com.au.  We will use commercially reasonable efforts to promptly determine and remedy the problem.